CXPLAY > CTI > Genesys Cloud

Integrate your CRM with Genesys Cloud,

so that agents have customer data, workflows and engagement tools - All in one place.

This product is listed as AppXconnect - a premium app with Appfoundry - Genesys Cloud solution partner ecosystem.

Setup in minutes.

GUI based editor to configure your integration.
No coding required.

Visually configure CTI with any CRM in minutes.

Let your users visually integrate your CCaaS with any CRM platform in minutes.

Setup Queue specific granular rules to aid agents with contextual pop-up of customer record in CRM, provide CCaaS functionality as an embedded app in the CRM and set auto sync of conversational data to their CRM. Get our mobile app

Super charge agent productivity

So that agents have customer data, workflows, and engagement tools - All in one place.

One App for your contact center users.

With your CCaaS embedded within CRM platform, users have one place for all the required tools and data.

One App for Agents.

Create automations with any number of loops, multiway conditional branches

Single Sign-on to your App with CRM.
Embedded Communication tools of your CCaaS in CRM.
Contextual Pop-up of customer record when a conversation begins.
Data Sync of relevant conversation data between your CCaaS and CRM.
More than just voice - Handle calls, chats, Emails & Messaging configured on your CCaaS from within the CRM.

Automatically handle any issue with error handling.

Genesys Cloud CTI with popular CRM platforms.

Setup CTI integration for Genesys Cloud with popular CRMs in minutes. Unlock agent productivity.

Dynamics 365

Dynamics 365 online with support for Channel Integration Framework.

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Sales Hub

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ServiceNow

Utah, Vancouver, Tokyo, San Diego with support for Openframe,

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ITSM CSM HRSD

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Salesforce

Salesforce Lighting App with support for OpenCTI.

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ITSM CSM HRSD

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Zendesk

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Zendesk Sell

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Freshworks

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Fresh Sales

Fresh Service

Fresh Desk

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Oracle Service Cloud

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B2B B2C

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Appfoundry
premium App

Certified & Sold through Genesys marketplace.

One Bill
Genesys Licensing
Automated installation

Billed with your Genesys Cloud subscription.

CXPLAY integration solutions for Genesys Cloud are exclusively available for sales, Services and support as a premium app listed under the service name - "AppxConnect".

Being a premium app, your CTI App is integrated with Genesys Billing system. CTI is quotable by Genesys Sales, Genesys Partners within the Genesys Quoting tool.

Genesys managed subscription
Streamlined Billing with Single Invoice
Guaranteed Standards of Service

Browse Appfoundry

Dedicated Concierge to help you setup & support as you grow.

Consulting
Hands-on Implementation Service.

Quick Setup assistance
Support

Included

Full integration guidance and resources.

Get Started

Watch & learn more about Agent usage of the integrated app.

Visually set up the integrattion in 5 minutes.

Secure and reliable technology

Scale on-demand with elastic infrastructure and boldly drive your integration strategy backed by robust governance, security and controls. Your organization will move faster, while you remain confident your most sensitive data is secure and critical systems are protected.