Embed integrations, automations & more ...
Modernise your
CCaaS platform.
Embed CXPlay in your CCaaS, Offer an all-on-one suite to integrate, automate and design modern experiences.
CX Playground for your CCaaS
Empower your users with #nocode integrations, automations & app dev tools.
Complete suite of design systems to deliver modern experiences.
- #nocode tools
- Connected ecosystem
- Secured & scalable
Flow
A #nocode visual designer for your CCaaS to integrate with other apps and automate workflows.
Let your users bring together critical apps that fullfill their CX story, visually automate compalex workflows - from within your app.
CTI
Embeds your CCaaS in any CRM so that agents have customer data and engagement features in one place.
Let your users integrate your CCaaS with a CRM of their choice in minutes. Visually configure a custom CTI flow & unlock agent efficiency.
Spaces
A visual tool to build custom apps using data and actions from various apps.
Let your users visually build custom apps using the data and actions from your CCaaS and associated apps - from within your app.
Chat+
Unify various messaging channels into one so that agents can attend to customers from multiple channels.
Let your users attend to customers on any channel of their preference. Use flow to visually creste BOTs with data from other apps and other conversational AI tools.
- Build Custom BOTs
- Switch channels in runtime.
- AI & more ...
Agent AI Space
An add-on widget to agent users powered with visual designer to implement Assistance tools for Agents.
Let your users connect with data and conversational AI tools of their choice to build Intelligent assitance tools - from within your CCaaS app.
- Agent Assist
- Auto summarization & Sentiment
- Custom.
An ecosystem of connected apps & #nocode tools that serve more business outcomes.
CXPlay embedded in your CCaaS offers an ecosystem of connected apps and #nocode development tools that help your customers unlock unlimited business outcomes.
Easily connect your app with other apps
Embed simple-to-use integration templates into your CCaaS and let your customers connect to any API—without writing a single line of code. Never worry about integration development or maintenance again.
- Visually configure integrations with other apps.
- Reduces System integration time to design-plan & deploy from months to few hours.
Unified APIs
Use CXPlay's Unified API to quickly prototype, test, and launch integrations at scale — all with a single data schema.
Every integration has different data schemas, endpoints, and other nuances — with CXPlay's Unified API, you don’t need to worry about any of them.
- Leverage a single, standardized data model when integrating with other frameworks and apps.
- Use CXPlay's built-in authentication, credential management, and customization options to quickly bring in-demand solutions to market.
- API Management, Scale & built-in security
Ever expanding connector library curated for CX.
- When you connect with CXPlay, your CCaaS platform joins the connected ecosystem with ready integrations with other associated CX apps.
- Your users & partners can easily connect and implement complete CX solutions faster.
- New apps integrated with CXPlay, automatically have connections with your CCaaS platform.
Turn integrations into your strength, win more deals, and increase the stickiness of your product. Benefit from a library of ready-to-use connectors or build your own in just hours, without ever worrying about maintenance again.
Powerful #nocode automations
Seamlessly integrate our workflow automation designer into your CCaaS, and empower your customers to craft complex automations using a visual builder.
- CXPlay gives your users practically unlimited headroom to automate with any number of loops, multiway conditional branches, all visually
- Upgrade your product offering to instantly respond to any business event, with native triggers for a massive number of apps,
- Tap into CXPlay's rich template library to automate the most popular projects. Or build & publish your own templates that add speed to your customer deployments.
Build custom interfaces
- Build custom dashboards & reports with data from various apps participating in the customer journey.
- Build automation driven interfaces for any backend ops - like verification, QA process etc.
- Enable your implementation partners / customers to cover more business outcomes.
With drag-and-drop tools to create custom interfaces in minutes (not days or weeks), your users are empowered to
Instantly launch a marketplace.
Launch a marketplace for your partners & users with a curated list of usefull integrations, workflow templates & unlimited possibilities.
- Ready to use storefront with all the useful integrations.
- Manage your own licensing & billing.
- Additional source of revenue for your product and partner ecosystem.
Secure and reliable technology
Scale on-demand with elastic infrastructure and boldly drive your integration strategy backed by robust governance, security and controls. Your organization will move faster, while you remain confident your most sensitive data is secure and critical systems are protected.
SOC 2 Compliant
We're SOC 2 compliant and committed to regular independent security audits.
GDPR Compliant
Front template can be easily customized with its cutting-edge components and features.
Data Encryption
Your and your customers' data is stored on encrypted servers, and in-transit data is transmitted through secure protocols.
Flexible Deployment
We offer two deployment options: Self-hosted, ensuring full control of your data, and Hosted, for easier setup and maintenance, running on secure CXPlay servers.
Win-win for you, your partner ecosystem and end users.
Benefit from a ready to use automation platform for CX.
- Modern CX Suite
- #nocode & automation tools
- AI ready
- Monetize your integrations
- Partner ready infrastructure
Your partner in growth.
Boost your growth with a ready suite that offers a connected ecosystem and development tools that help your team and SI partners in delivering end-toend CX orchestration faster and at scale.
Ready to grow your business?
Add the CXPlay advantage to your CCaaS platform .
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