CXPLAY > CTI
Add #nocode CTI to your CCaaS.
With CXPlay's CTI, users can generate single integrated Agent interface with your CCaaS embedded in any CRM.
Integrate Once, use everywhere!
Get the CXPlay CTI advantage to your CCaaS platform.
Unified API
CXPlay's Unified API for CTI, connects with multiple CRM CTI Frameworks, data schemas, endpoints and other nuances.
Integrate your CCaaS for CTI once, and use it with any CRM.
Integrate your CCaaS for CTI once, and use it with any CRM.
Visually configure CTI with any CRM in minutes.
Visually setup CTI integration with anyCRM in minutes. Not Days.
Granular settings to configure queue specific integration settings for conversation context, contextual Pop-up, auto sync of conversational data and events based triggers.
All - without coding.
Ever expanding connector library.
- Setup a CTI integration with your CCaaS in a few minutes.
- #nocode - Visually configure CTI with popular CRM platforms.
- Ready access for CTI integration with popular CRM platforms.
Turn integrations into your strength, win more deals, and increase the stickiness of your product. Benefit from a library of ready-to-use connectors with popular CRM platforms or build your own in just hours, without ever worrying about maintenance again.
AGENT BENEFITS
One App for contact centers.
With your CCaaS embedded within CRM platform, users have one place for all the required tools and data.
One App for Agents.
Create automations with any number of loops, multiway conditional branches
- Single Sign-on to your App with CRM.
- Embedded Communication tools of your CCaaS in CRM.
- Contextual Pop-up of customer record when a conversation begins.
- Data Sync of relevant conversation data between your CCaaS and CRM.
- More than just voice - Handle calls, chats, Emails & Messaging configured on your CCaaS from within the CRM.
Automatically handle any issue with error handling.
AI led Agent Assist & intelligent data visualization.
Your users can avail a multitude of AI led assistance options for their conversations.
Use readily available industry grade use cases of CCAI or build custom cases with enterprise wide data and associated applications.
UI Editor
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Customize CTI functionality based on business process and user preference.
Trigger Workflows based on CTI actions.
- Set Triggers based on CTI events.
- Automate workflows based on Conversation outcome or any of agent actions.
- Digital twin ? - Extend agent support with backend automation based on key events during the conversation.
Configure actions based on CTI events to trigger actions in any application.
Secure and reliable technology
Scale on-demand with elastic infrastructure and boldly drive your integration strategy backed by robust governance, security and controls. Your organization will move faster, while you remain confident your most sensitive data is secure and critical systems are protected.
SOC 2
Compliant
1140px
GDPR
Compliant
Data
Encryption
Flexible
Deployment
CTI Use cases
The embeddable automation designer can power many different use cases, all benefiting from the same built-in features.
Ready to grow your business?
Add the CXPlay advantage to your CCaaS platform .
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