Principal Solution Consultant
- Genesys Cloud

CXPLAY is building a #nocode integration and automation platform to transform the CX workspace. With CXPLAY, business users can visually integrate apps, automate workflows and develop bridge apps, thereby streamlining end to end CX tech process. All of these achieved without writing a single line of code. 

CXPLAY team members enjoy the opportunity and benefits of working at an early-stage iPaaS startup, but in an environment much more akin to a later stage company given the experience of the founding team. The culture at CXPLAY encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing work.

We support new ideas, collaboration, and the ownership of our product throughout the organization.

CXPLAY is self-funded and is a profitable organization.

We have:

• Casual and diverse workplace
• Unlimited Vacation policy
• Stock options

Requirements:

• Energized to join a startup
• A team player and Excited to guide / mentor others where required.
• Good at problem selection, problem solving, and course correcting
• Focused on best practices
• Highly pragmatic and collaborative

You have:

• 5+ years of experience as solution consultant with Genesys Cloud.
• Proficient with CRMs and operational usecase for contact centers.
• Understanding of Reporting requirements of contact centers.
• Understanding of APIs

Extra awesome:

• Usecases around Quality Assurance and WFM
• 3rd party AI and conversational assistance services.

Demonstrate your initiative, intuition and results from whatever you've been working on in the past. Tell us what APIs you love. Tell us what makes you tick. Show us what you've been up to and we will do the same!